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‎07-21-2022 11:28 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: macOS 10.15 Catalina

My printer was working fine, then it ran out of ink.  I purchased a new set of cartridges (as we all know, at more than $100 these days) and replaced the empty red and it said wait, now you're out of black so i replaced that too.  then it said 'there is a problem with the printer or ink system' and a loop of turn me off and on proposed 'solutions' which of course did nothing.  Before I toss the thing, what else can i try?  reaching out to HP obviously gets me noplace as the printer is out of warranty.  What about the more likely fault with the HP cartridge?  I should at least be sent a new pack to see if that magically fixes things, but i'll be damned if i'm going to spend another $100+ to conduct the experiment.

1 person had the same question
1 REPLY 1

‎08-02-2022 01:40 PM

HP Recommended

@BMSAMSON

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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