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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Message 11 of 16
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@edwardpjackman

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

Sandytechy20
I am an HP Employee

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Message 12 of 16
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Oh my ... don't you love the cut and paste form-letter one size fits all repies? Are you a bot? Do you even understand the issue? Look, I bought my 8720 August 2016 -- as of this post, its April, 2017. It NEVER printed to the HP Brochure paper that is RECOMMEDED for this machine. I've made two 90 second vidoes to show EXACTLY what happens. To be clear, the printer works fine with normal paper and I've tried dozens of differnt settings of the printer and within the printing software ... never makes any differenece. HP will never admit it has a design flaw unless a legal action forces them to.

 

https://tinyurl.com/HP8720-wont-print-to-cardstock

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Message 13 of 16
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Hi

I'm new to the forum!    I also was having trouble printing card stock/business card this morning.  

1)I had 2  1/2 inch thick business-size envelopes near the printer for shredding. 

2)I did what a prior user did and stuck them under the side edges of the printer and clear of the printing tray.  

3) I returned to the laptop and pressed print on the business card template I made and ....

4)  IT WORKED !!   

5)  i was using Avery 8871 business card size.  

6)  I tried everything I could creatively think of this morning to print the business cards to no succcess... until I propped up the printer.... the gravity factor I suppose.... just as mentioned by another user above.     Becky/Indianapolis

 

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Message 14 of 16
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What does that mean what you said??
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Message 15 of 16
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THANK YOU for that brilliant idea - I have battled this for YEARS.  Sometimes it would print and other times just get stuck every time.  LIfting the front worked miracles, and using a doorstop so I don't have to hold it up every time is brilliant!

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Message 16 of 16
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THANK YOU for that brilliant idea - I have battled this for YEARS.  Sometimes it would print and other times just get stuck every time.  LIfting the front worked miracles, and using a doorstop so I don't have to hold it up every time is brilliant!

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