OfficeJet Pro 8740 - Blue Screen/Error code B83C0E74

[poowongpo]

Hello, I am having this same issue. If you could please send me the link also that would be great.

Cheers,

John.

[Nal_NR]

Hi @poowongpo,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[lala54]

Hi have the exact same issue with my 8740. I have a Mac and a PC. Can you send me the instructions also. I get two errors either a blinking screen or the B83COE74 after it works for a few minutes.

[Raj_05]

Hi @KenM17,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

The blue screen/error code B83C0E74 on your HP OfficeJet Pro 8740 indicates a hardware failure or a corrupted system software. Here are some steps you can take to troubleshoot the issue.

1. Turn off the printer and unplug it from the power source.
2. Wait for a few minutes, and then plug the printer back in and turn it on.
3. If the error code persists, try resetting the printer to its default settings. To do this, press and hold the Wireless and Cancel buttons simultaneously for three seconds, and then release them.
4. If resetting the printer doesn't work, try updating the firmware of your printer to the latest version. You can download the firmware from the HP website and install it on your printer by following the instructions on the website.
5. If the error code still persists after trying the above steps, it may indicate a hardware failure. 

Note: Before attempting any of the above steps, it's important to take a backup of any important data on the printer, as resetting or updating the firmware can erase all the data on the printer.

I hope this helps.

 
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Raj_05]

Hi @lala54, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The blue screen/error code B83C0E74 on your HP OfficeJet Pro 8740 indicates a hardware failure or a corrupted system software. Here are some steps you can take to troubleshoot the issue.

1. Turn off the printer and unplug it from the power source.
2. Wait for a few minutes, and then plug the printer back in and turn it on.
3. If the error code persists, try resetting the printer to its default settings. To do this, press and hold the Wireless and Cancel buttons simultaneously for three seconds, and then release them.
4. If resetting the printer doesn't work, try updating the firmware of your printer to the latest version. You can download the firmware from the HP website and install it on your printer by following the instructions on the website.
5. If the error code still persists after trying the above steps, it may indicate a hardware failure. In this case, you may need to contact HP customer support or a certified technician to repair or replace the printer.

Note: Before attempting any of the above steps, it's important to take a backup of any important data on the printer, as resetting or updating the firmware can erase all the data on the printer. 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[ScreenName241]

Hello Anand Andy:Exact same problem here with my Office Jet 8730. Please send me the miracle link ! Thank you!

[Personal Information Removed]

[kmanou]

i have the same problem and i would like the instructions for the reset my printer is officjet pro 8730

[Tennisal]

I am having the same problem. Please send link Asap