OfficeJet Pro 8740 - Blue Screen/Error code B83C0E74

[KenM17]

My printer will go into 1 of 2 error events after about 10 minutes of working just fine. OfficeJet Pro 8740 has been working perfectly until recently.  Error 1 is white screen and all lights/indicators blink on and off.  Error 2 is blue screen with error code B83C0E74 listed under a white power icon in the blue screen.  When I unplug and then plug back in, the cycle repeats.  Works for 5-10 minutes just fine, and then one of the 2 error pops up and the printer no longer works.  Thanks for the help!

[Elohi_NR · Accepted solution]

Hi @KenM17,

Welcome to the HP Support Community.   

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.   

We need to perform a Semi full reset to restore the printer back to its original settings.   

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.    

To access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name , or simply click on this link.   

Hope this helps! Keep me posted.    

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

[KenM17]

Worked perfect.  No issues after performing the reset.  Thank you!!

[Elohi_NR]

Hi @KenM17,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance 😊

[dlwilk]

Could you also send me the link, I am having the same problem.  

david wilkerson

HP officejet 8740

[dlwilk]

I forgot to leave my email: it is [Personal Information Removed]

Thanks dlwilk

[Carter69]

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@Elohi_NR wrote: mymerrill

Hi @KenM17,

Welcome to the HP Support Community.   

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.   

We need to perform a Semi full reset to restore the printer back to its original settings.   

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.    

To access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name , or simply click on this link.   

Hope this helps! Keep me posted.    

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

---

Thank You. I appreciate the information and advice you have shared. No issues after performing the reset.

[Joe_C_Ret]

Can you please send me the reset instructions as well. Thanks 

[WALLPAPER1]

I am having the same exact problem and the same error code. Would you be kind enough to send me the instructions? Thank you.

J.

[edwren]

Same issue here. Officejet pro 8730. This must have started with one of the latest automatically downloaden and installed Firmware upgrades.

The printer worked flawless for years.

Please let me know how to resolve.