Officejet 3830 not printing properly

[Alexamoonlight]

Hi, I just bought the printer and I have the problem. I tried everything but it still doesn't print the whole text. How did you solve this problem?
Regards

[Nils_K]

Hi Alexamoonlight,

please print out a Print Quality Diagnostic page and upload it here. Go through the following steps, to print the page:

• On the printer control panel, swipe the display to the left, and then touch Setup.
• Touch Tools, and then touch Print Quality Report.
  A Print Quality Diagnostic page prints.

Important:

Before uploading the page, remove the Serial Number (SN).

Best Regards,

Nils_K

[JD1986]

Please help - I have had this issue for a while now and been unable to resolve it. When I print documents, only the top bit prints and the rest is incomplete. Other times nothing prints at all despite the busy sounds of the mechanism at work! I have checked my in cartridge levels and there is no issue there. Not sure if it helps much but I have provided photos of the prited pages as well as a Print Quality Report. 

P/S - The third picture is NOT  blank page. Itis the result of printing with minor black dots.... In need of a lot of printing done ASAP so would greatly appreciate some help!Quality ReportPrint 1Print 2 (little black dots..)

[PrettyMommy3]

I am having the same problem.  What is the fix?  I changed the ink cartridge and no relief

[Nils_K]

Hi @PrettyMommy3 ,

welcome to the HP Support-Community.

Please turn the black ink cartridge upside down for an hour before reinserting it. After that, run a cartridge clean.

• On the printer control panel, swipe the display to the left, and then touch Setup.
• Touch Tools, and then touch Clean Cartridges.
• The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

How is the result?

Best,

Nils_K

[Ullainuk]

I have the same problem. Missing 2 cm left hand and 3.5 at the bottom.  Is that a font problem? It used to work without problems.