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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-28-2016 09:48 AM

HP Recommended
Product: 4315v All in One
Operating System: Mac OS X 10.11 El Capitan

I attempted to copy a document. It fed properly and the printer appeared to be copying normally, but the output page was blank.  Then tried to print a document and the result was the same. There have been no recent changes to the computer or network setup / config. I'm not seeing a diagnostic tool for this version of the Mac OS. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2016 07:03 AM

HP Recommended

Hi @rj148, 

 

Welcome to the HP Forums! 

 

I noticed your post on how your HP Officejet 4315v will not copy. I am happy to help! 

 

Please try the steps within this guide, Correcting Print Quality Problems. If this does not resolve the issue, contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this post helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-29-2016 07:03 AM

HP Recommended

Hi @rj148, 

 

Welcome to the HP Forums! 

 

I noticed your post on how your HP Officejet 4315v will not copy. I am happy to help! 

 

Please try the steps within this guide, Correcting Print Quality Problems. If this does not resolve the issue, contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this post helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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