Officejet 4630 - Cartridges problem

[IT9BLB]

Hello community!

At startup, my printer's display shows a "Cartridges problem" message about the Tri-colour cartridge,

and it asks for its replacement.

I bought a new 2-pack set, installed the Tri-colour one and rebooted the printer. At boot, the display

initially showed a normal condition but, after just a minute, the "Cartridges problem" back and the

printer froze again.

Also if not requested, I also tried to install the black cartridge, just to have everything new. No effects

on the post boot result.

Reading some technical tips, I then cleaned both the copper contact points on the printer side and on

the new cartridge one: no results 

Any suggestion?

[Chimney_83]

Greetings @IT9BLB, 

Welcome to HP Forums and Thanks for the post. 

I understand that your printer is giving a cartridge problem error on your printer. 

Don't worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you restarted the printer and reseated the cartridges multiple times?

Are you using genuine HP ink?

The procedure to resolve the issue you are facing is to do a hard reset. 

Recommend you to perform a hard reset on the printer. 

Disconnect the power cord of the printer.

Leave it idle for a minute.

If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly. 

Turn the printer ON and check. 

Reseat the cartridges. 

Clean the cartridge contacts. Allow the cartridges to dry for 10 minutes before installing it back on the printer. 

Try a different cartridge, or contact our phone support for the service options. 

Click here for the troubleshooting steps. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[IT9BLB]

Hi Chimney_83 and thanks for your kind welcome and useful suggestions.

On the base of the the informations available inside the page with troubleshooting steps, I did ALL of them. I confirm that I'm using genuine HP ink, I restarted the printer and reseated the cartridges multiple times.

That error message and the frozen printer are the only result without any other reaction 

Probably the only way, if the cost will worth, will be the phone support for the service options.

I'll be happy for any other possible option to try.

Regards,

IT9BLB

[Chimney_83 · Accepted solution]

Thanks for the reply and trying the suggested steps. The issue you are facing is a hardware issue. Recommend you contact our phone support to check on the service options. 

Keep me posted. Good Luck.