Officejet 4630: is this goodbye?

[Ruaridh]

I have an Officejet 4630, and I think it's marvellous. But the other day, when tried to print, a fuzzy line came over the top of the display screen: I turned it off: then it would not turn on again. Tried replacing power cord: no good. So I guess the power supply is dead: can I replace it? Or I'd buy another printer, but I believe it's been discontinued: what is the nearest current equivalent?

[sandytechy20]

@Ruaridh

Welcome to HP support community.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

[Ruaridh]

Not exactly anything I could accept as a solution, Sandytech20.

To take 4 days to say:even tho' I'm an HP employee, I dunno, so I'm referring you to HP

does not seem to be up to the highest standards.

Going on from that, looking at your recommendations:

  1)following the link you gave gets me:

firstly, a pop-up advertising the virtues of HP's automated 'Virtual Agent'  "support" Q&A routines -

(been there, tried that long ago)

then, after 2) selecting my country (from a drop-down), I have to log in to this HP site - I am amazed to discover that my login to the Forum does the job for the company login - 

then, when I get through to 3) entering my printer's serial number,  

I get a page repeating back to me the country location I have just put in,

and offering me a choice of:

* HP's 'Virtual Agent' -see above

* visiting the "HP Support Community" i.e. presumably looping round back to the Forum

*HP Fee Based Phone Support  - for following problems: Network issues and connection problems, error message resolution, and driver downloads - i.e. not related to my simple original query

* Search all support : Enter your product name or ask a question

So I put my original query into this last, and instantly got what I have already seen before:

22 pages of prefabricated answers to a load of dopey questions;

and below that, the option to go to other pages for drivers / diagnostic tools 

or to loop round, again, to HP Support Community Page.

So all told, Sandy, no, not an Accepted Solution.  Can you not, somewhere in the labyrinthine bowels of HP, of whom you are an employee, find the simple information to answer my queries?

[sandytechy20]

@Ruaridh

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.