Officejet 5740 Not Printing - Print Doctor Hangs

[Richard1165]

Haivng problems with an Officejt 5740 that I have just changed over to wired from wireless connectivity. Most devices on my home LAN print fine, but I have a Win10 (64) desktop that will not print.

Device adds via control panel fine, drivers are updated and all shows up as device working properly, etc. I have set it as the default printer. I've have done an IP scan and all the right ports are open for printing across the network.

There is one error from control panel. If I go into Printer Propereties & on the General tab click "preferences" button at the bottom, I get: Function address 0x00007FFA9FF8A799 caused a protection fault. (exception code 0xe06d7363). Some or all property page(s) may not be displayed. It then brings up an odd, cut-down version of the Layout and Paper/Quality settings.

I have downloaded v5.3.1 of Print & Scan Doctor. Selected my printer and run the "Fix Printing" option. Diagnostics complete fine - all ticks in the boxes and I'm given the option to print a test page. If I exit without the test print, I still can't print. If I click on the test print option, it runs fine but nothing comes out of the printer. If I then click on the "No Print" option the process keeps running, with processor utilisation on a Ryzen 7 3700x at 15%, but then application itself just hangs.

Anyone got any idea what is going on here?

[sandytechy20 · Accepted solution]

@Richard1165

Welcome to the HP support community.

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow the below steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Richard1165]

That's doen the trick. Thanks very much for your help.

[sandytechy20]

@Richard1165

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.