Officejet Pro 6835 Printhead Error 0xc19a0041

[Hutchings]

I am getting the error "Problem with Printhead" on my OfficeJet Pro 6835.  The printer is out of warranty, but I have not used it that much.  I have been through the checklist.  Is there a way to change the printheads?  Is that really the problem?  I have always had HP printers in the past because I felt they were the best.  Please help.

[DrPeterC]

I understand there is a way to change printheads, but I'm not sure how to do it. It simple seemed cheaper and easier to get a replacement printer than to try to fix the old one.

[Raj1788]

@DrPeterC

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are getting an error related to the printhead, need not worry I'll be glad to help you.

Note: the printhead on your printer is not a replaceable part.

To provide you with an accurate solution, I'll need a few more details:

Have you tried any troubleshooting steps on your own?

Have you done any hardware changes in the printer?

How long are you facing this issue?

However, I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Use an automated tool to clean the printhead

After checking the vents on top of the cartridges, clean the printhead from the control panel, and then print another Print Quality Diagnostic Page.

   CAUTION:

Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage.

5. Examine the test page for print quality.

   • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for each cleaning stage, if necessary.

        NOTE:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done when prompted to continue the next level of cleaning.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Cheers:)