Officejet Pro 8600 Consistently Loses wireless network connectivity, Windows 10 PC, dual-band router

[PrinterProbs513]

Hi,

I have an Officejet Pro 8600 printer wirelessly connected to a Windows 10 64-bit PC.  The printer/scanner worked fine for many months until we had Time Warner Cable / Spectrum upgrade our modem to a dual-band router.

I can connect our printer to network and print just fine. The problem is that the printer will eventually go into rest mode and the network connectivity will be lost.  when someone tries to print, it will make it to the print queue/spooler but will not print. To fix, I need to wake printer up and re-do wireless setup wizard.  this is incredibly frustrating because I need to stop print spooler service, clear spoll directory within windows/system32, restart spooler service, re-do printer wireless setup and print to solve.  Many steps I can do, but rest of my non-software engineer cannot.

I've scoured forums for solution but none work. I have latest firmware on printer. I've run troubleshooter, etc. Always come back to same problem.

My wireless settings on printer:

Wireless: On

Wireless Direct: Off

Please help!

[EMX-1]

hi

sorry to hear the printer wireless issue at your printer..

Based on the understandin from your post , the issues started surfaced out after your router upgraded to dual band right ? 

as for the Dual band , which wireless channel that your printer connect it to ? Normally one is for the range which is 2.4 ghz and another channel is 5 ghz . 

may i know which channel that your printer is connecting to ? 

Thanks and Regards

EMX-1

[Weil_T]

Hello there.

1) HP actually has a utility called the Print & Scan Doctor. Please go ahead to refer to the following link, to see how it can be used. It may be very helpful.

 https://support.hp.com/hr-en/document/c03286146

2) At the same time, EMX-1 has a good point. My home Officejet 6700 started seeing dropped connections for scanning, after I started using a dual-band router. What I know will work, is if the device that I wish to scan to, is also on the same band (SSID with 2.4GHz, in the case of my printer), or with wired LAN.

3) My understanding is that only the most recent HP printers will support dual band WiFi. In the meantime, the rest of us will have to either live with this workaround, or connect via wired LAN to the printer, to avoid this issue.

Hope this brings you closer to resolving your issue.

[sanjiwolf]

Good day,

Based from the symtom describted, looks like EMX-1 is right.

Proposed solution:

Change your router 5G and 2.4G to difference name

- Let say , 5G wireless SSID (name) "PrinterProbs513-5G"

- "PrinterProbs513-2.4G",

- Connect your printer to "PrinterProbs513-2.4G"

[Swashbuckler]

Hi,

Please consider if you would want to connect your PC to the 2.4 GHz SSID of the router.  I assume there are two SSIDs being broadcasted from your router and that you can identify which one is coming from 2.4 GHz.

Then setup the 8600 printer and see if the connection remains sticky.

Wilson

** I understand this may not solve the issue if you wish to have your PC on the 5 GHz network on a long term basis.

[Wandy1]

Hi there,

I am an HP employee, and hopefully I can help you find a solution to your problem.

You may want to give this a try.

https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-Pro-8600-Keeps-going-offline/td-p/6129202

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[PrinterProbs513]

Only option is the 2.4G connection on printer. On other devices in house, I can pick from either.  So, the 2.4 wireless connection still has the lost connection problem when printer goes into sleep mode.

[IWBSVCSINC]

I had the same issue on the wifi signal tried the trouble shooting software from HP then it hit me the issue was not with my wireless connection from my PC the printer was losing the signal from my wifi so I went to the printer pressed the icon symbol on the far left for it had a caution sign on it, when I did that got a notice there was an update for my printer which has nothing to do with the HP software for my PC after the printer software updated problem solved