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‎10-13-2013 05:07 PM

HP Recommended

Officejet Pro 8600 prints test page ok, but won't print anything from My Documents or a receipt from an online purchase.  A screen pops up with "Send fax" in upper left corner, with boxes for "to", "add cover page", "add scan", and "settings".  There is no error message or number.  Tried removing and reinstalling printer and drivers.  Worked fine for 2 months, then started this.  It is not connected to a phone line, and has never been used for faxing.  It is connected to the computer network wirelessly.  Tried connecting to network with cord--also not able to print.  Any help appreciated.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2013 05:04 AM

HP Recommended

Hi,

 

I assume the fax printer is set as default, download and run HP Print and Scan Dr utility from link below.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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14 REPLIES 14

‎10-14-2013 05:04 AM

HP Recommended

Hi,

 

I assume the fax printer is set as default, download and run HP Print and Scan Dr utility from link below.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-14-2013 09:49 PM

HP Recommended

Thanks so much for your help--I was pulling my hair out, and I'm ALREADY bald!  We really enjoy this machine!

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‎10-15-2013 05:04 AM

HP Recommended

Hi,

 

Glad to know that the issue has been resolved.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎02-28-2015 06:49 PM

HP Recommended
I used the print and scan doctor to check my machine out, and also to change my default to printer from fax, and it still won 't print. It keeps acting like I 'm trying to fax. I have never used the fax, and never had it hooked up to a phone line - - this is a new problem. Never had a problem with this before. Can someone help??
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‎03-02-2015 01:59 AM

HP Recommended

Hi,

 

Are the standalone functions of the printer working like printing self test page and making a copy?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎03-02-2015 08:58 AM

HP Recommended
Yes, they are.
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‎04-13-2015 09:15 PM

HP Recommended

I changed the ink in my printer and now it won't print.  When I try to print I get a sceen with options to scan or fax.  When I look at the devices on my computer it shows "fax - HP Officet Pro 8600 (network).  I have never used the device to fax, only print.

 

I tried the HP Print and Scan Doctor and got a message "Unsuccessful communicating with your selected product".  I turned of the printer, turned off the router and still the Print and Scan Doctor can't communicate with the Printer.

 

Please tell me how to get the printer back to a printer not a fax.  

 

Many Thanks

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‎04-14-2015 06:54 AM

HP Recommended

Hi WaterWitch,

 

Right click on printer and select set as default printer and then try to print again.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎10-14-2016 08:25 AM

HP Recommended

OK.  I accessed the tools site and ran that program and still getting a FAX vs. Printer icon.   Any suggestions.  I removed the old fax Printer first....then reran the install.  Really frustrated that this issue continue to be out there. 

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