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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎12-22-2021 07:44 AM - edited ‎12-23-2021 01:46 AM

HP Recommended
Product: Officejet Pro 9012
Operating System: Microsoft Windows 10 (64-bit)

My Officejet pro 9012 is stuck in restart after firmware update this morning.
It doesn't pass the phase "printing alignment page" it stays in this screen.
Reboots, power off, cold reset didn't work at all.

 

Addition: Also doesn't power off with power button, looks like it's totally messed up now.

 

Any suggestions?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2021 02:46 AM

HP Recommended

It's resolved.

Issue was not being connected to the internet. In a complete wireless home this may be an issue.

I dug up a CAT5 cable in the garage, moved the printer to my provider switch and connected it with that cable.

Powered on and behold the printer started, managed to get through all startup phases and was available again.

After that wireless enabled.

 

Root cause: Firmware update requiring cold reset.

This kills the wireless connection, so with instant Ink you're in trouble.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-23-2021 02:46 AM

HP Recommended

It's resolved.

Issue was not being connected to the internet. In a complete wireless home this may be an issue.

I dug up a CAT5 cable in the garage, moved the printer to my provider switch and connected it with that cable.

Powered on and behold the printer started, managed to get through all startup phases and was available again.

After that wireless enabled.

 

Root cause: Firmware update requiring cold reset.

This kills the wireless connection, so with instant Ink you're in trouble.

 

 

Was this reply helpful? Yes No
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