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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-28-2022 08:42 AM - last edited on ‎05-30-2022 09:29 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Replaced ink cartridge with a brand new genuine HP 902Xl black cartridge and have the Older Generation Cartridge error, help, how do I solve the error?

3 people had the same question
1 REPLY 1

‎05-31-2022 09:35 AM

HP Recommended

Hi @lounytoon 

 

Welcome to the HP Support Community. I'd like to help!   

I understand you are receiving an "Older generation cartridge" error.   

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).   

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

 

Thanks!

 

NIRVANA_95
I am an HP Employee
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