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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-04-2020 01:22 AM - edited ‎07-04-2020 01:24 AM

HP Recommended
Product: Office Jet Pro 8600 911a CM749A
Operating System: Microsoft Windows 10 (64-bit)

Always used HP Brand, and since error message have replaced 2x but still get "cartridge appears damaged".

I don't think it is the cartridges, They are new HP Brand from Officeworks, Aust.

Drivers and firmware up to date

Did reset and hard reset - no change

Also wiped contacts and flushed ink tubes

Printer otherwise has been good - used maybe 100 sheets (or less) per month 

Has anyone got any ideas? Thanks in advance. 

6 REPLIES 6

‎07-04-2020 01:47 AM

HP Recommended

Hi,

Please make sure your printer did not get locket into another region due to using cartridges from abroad (e.g. online order, etc)

 

Open the HP Smart app from your PC, if your printer is not listed click the plus sign and add it.

 

Double-click your printer icon and select Supply Status.

 

What cartridges are listed under Installed, and what under Supported?

 

Be sure to clarify the listed ink cartridges zone for any section too (e.g. Z20, Z10, etc.)



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‎07-04-2020 01:53 AM - edited ‎07-04-2020 02:21 AM

HP Recommended

Thanks Shloml but I have 951xl z40 installed and all supported. 

These same ones have worked in the past. 

Can't seem to get a solution to this one.

 

is it possible that an update from HP has interfered with the ability of the printer to communicate with the cartridges - as it is all of them? What do you think?

 

Regards

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‎07-04-2020 02:21 AM

HP Recommended

What do you mean by All Supported?

 

Could you please add a screenshot of this dialog?



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-04-2020 02:27 AM

HP Recommended

Screen shot from supplyScreen shot from supply

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‎07-04-2020 08:34 PM - edited ‎07-04-2020 08:36 PM

HP Recommended

Hey Shlomil/HP any advice on what to do with printer ink cartridge issue?

Inky

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‎07-04-2020 08:47 PM

HP Recommended

One idea I am playing with is that as hp updates firmware older chips on cartridges become out of date. I am thinking I need to exchange cartridges for a another time at Officeworks, Aust. 

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