Ongoing Issues with HP OfficeJet 8120e – Absolutely Unacceptable!

[Wissi]

Dear HP Support,

I am reaching out because I have repeatedly encountered issues with my HP OfficeJet 8120e since purchasing it.
It's unfortunate that the printer causes such difficulties in everyday use.

The first issue occurred after a firmware update: since then, the printer’s LAN port no longer works.
In addition, when I send multiple large print jobs one after another, the printer consistently throws an error. It then freezes and refuses to perform any further actions. I cannot simply cancel the stuck print job; the only way to get the printer back up and running is to unplug it and restart it. Even after restarting, the old print jobs remain stuck.

Another issue is that sometimes during printing, the printer suddenly pauses. Although "Printing" is displayed on the screen, nothing happens for five to ten minutes. In some cases, the document is only partially printed afterward.
This makes productive work difficult and is incredibly frustrating in the long run.

I have already followed the recommended steps multiple times: resetting the printer to factory settings, restarting it, and applying all the suggestions the HP Support team provided during previous contacts. Unfortunately, none of these solutions have resolved the problems.

For comparison, my previous printer from another brand worked flawlessly for over ten years without any significant issues.
In contrast, I have experienced more problems with the HP OfficeJet 8120e than with any other printer I've ever owned.

Overall, I must say that this device unfortunately does not meet my expectations.
What’s particularly frustrating is that incomplete print jobs are still counted as full pages by HP Instant Ink, even if the print job is interrupted, leading to unnecessary waste of paper and ink.

I sincerely hope a solution can be found for these issues, as I am currently very dissatisfied with the product.

Best regards

[zoey7886]

@Wissi, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet 8120e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

LAN Connectivity Issues:

• Reboot Network Devices: Try rebooting your router and the printer. Power cycle them by unplugging for a minute and plugging back in.
• Check Cables: Ensure that all LAN cables are securely connected and undamaged.

Handling Print Job Errors:

• Clear Print Queue: Sometimes print jobs can get stuck; clearing the print queue can help resolve this.
• Print in Smaller Batches: Try sending smaller print batches if large jobs are causing errors.
• Check for Errors: Make sure all printer drivers are up to date, and check for any error messages or lights on the printer that can give more information on the problem.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Wissi]

Thank you for your response.

Regarding the LAN problem: constantly restarting the router or the printer will not help, because I have officially received confirmation that the latest firmware has somehow disabled the LAN port or made it unusable. Technicians are supposedly working on a solution, but that was already two months ago. Honestly, I do not have much hope anymore that they are still working on it.

Regarding the print job error:

It happens with all large print jobs. There is no print job with more than 10 pages that the printer can complete without errors.
And disabling the printer queue is also a real hassle. You can click on "End" or "Cancel" as many times as you want, but the print job just stays there, and it keeps saying "Deleting print job" the whole time. I even watched it for an hour once without any change.
It works fine from my phone, but not from the computer, laptop, or my second computer. It is always the same error.
The drivers have been uninstalled and reinstalled multiple times.
However, this issue only started after the March 2025 firmware update.

I would gladly split print jobs into smaller parts, but seriously, are customers expected to split a 30-page PDF file themselves?
Printing the first 15 pages and then the next 15 pages separately?
It is 2025. It should be possible to print a full document without issues.
My other printer could even handle 200 pages in one go without any problems.

The firmware updates automatically because I made the mistake of activating HP+, which I deeply regret. Otherwise, my printer’s LAN connection would probably still be working.

Thank you again for your response, but as I said, I do not really have much hope anymore that these problems will be resolved.

Best regards

[zoey7886]

Hi @Wissi, 

Thank you for your honest and detailed feedback — I completely understand your frustration, and I’m really sorry you've had such a rough experience with the HP OfficeJet 8120e.

You're absolutely right: in 2025, you should be able to print a full document without needing to split it manually, and a firmware update shouldn’t break core functionality like LAN connectivity. We appreciate you pointing out that the March firmware update seems to have triggered both the LAN and print job issues — I’ve noted this and will escalate it internally.

In the meantime, since the printer works well from your phone, I’d recommend temporarily using the HP Smart app for larger print jobs while we investigate further. I know that’s not a real fix, but it could reduce the interruptions for now.

Also, I’ve flagged this post for the product team — the more reports we gather, the faster we can push for an update or workaround.

Thank you again for your patience and for sticking with us this far.

Warm regards,

[Wissi]

Thx for reply 🙂

I just checked again: It was the firmware update that my printer installed automatically on either March 5th or 6th, 2025. At the very least, I contacted support via WhatsApp about it on March 6th, 2025. A few days later, I received a call back from HP support, and the woman I spoke to confirmed that there is indeed a connection between the firmware and the issue with the LAN port on the printer.

Because on the morning of March 5th, I was still able to print via LAN without any issues. I can’t say exactly when the problems with the print jobs started — whether it was the March firmware or a later one, in case another was released? I don’t know, I don’t always check which firmware version is installed. I only noticed the firmware update on March 5th or 6th (I can’t remember exactly) by chance, because the printer suddenly lit up and the display showed something about a firmware update.

At the very least, I’m glad you're forwarding this internally, and I hope something will come of it. I just want to be able to use the LAN connection normally, to do the things you’d typically expect from a printer 🙂

Best regards

[zoey7886 · Accepted solution]

Hi @Wissi, 

Thanks for the follow-up and for confirming those details — that really helps. I'm truly sorry you're still dealing with these issues after the March firmware update. It's frustrating when a device that's supposed to simplify your work ends up making things harder, and I completely get how disappointing this experience has been.

I've made sure your report is passed along to the product and firmware teams. While I can't promise an immediate fix, feedback like yours is crucial to push these issues forward.

In the meantime, I know it's far from ideal, but continuing to use the HP Smart app from your phone might be the most stable workaround until we hear more internally.

Thanks again for your patience and for sticking with us — I really hope we’ll have a proper resolution soon.

Warm regards,

[Wissi]

It seems like HP has released new firmware?! Unfortunately, you don't really get notified about it usually, you only find out by chance.

At least the LAN port of the printer is working again now, and I hope it stays that way.

Thanks for forwarding the issue.

Talk to you soon and

best regards!