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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Arthur-c
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Message 11 of 56
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@SeniorPrinter

 

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SeniorPrinter
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Message 12 of 56
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Thank you so much for your help on this issue, Arthur-C!

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DocHollis
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15 14 0 28
Message 13 of 56
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Thanks Arthur-C.

For help with scanning yesterday I spent considerable time with HP and brought this issue to their attention. I was told I'd get a call about it from a Case Manager sometime in thee 24-48 hours following my discussion on Sunday which ended about 5:30 EDT. A solution to it seems so simple: simply making an extender that works for the real world of standard and legal size paper.

SeniorPrinter
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Message 14 of 56
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Thanks for letting us know about your conversation with HP Support, DocHollis! I couldn't agree with you more. It does seem so simple!

 

Thanks again!

DocHollis
Level 3
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Message 15 of 56
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Thanks, and I talked further and at some length with another HP person last night (Monday, Oct. 28); he couldn't promise anything but would bring it to the attention of his bosses. Nothing will happen fast. I pointed out that this issue is something that will keep some of us from recommending this particular printer, despite its compatibility with Mac computers, to our colleagues, friends, and others.

A_Bientot
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10 9 0 24
Message 16 of 56
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I have not received any messages from HP on this.  Can you check for us?  thanks.

DocHollis
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Message 17 of 56
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Thanks for asking, but I did note that I was told nothing would happen fast (and it's possible nothing will, but the more who complain the more possible it may be). At this point HP is also fussing with the new Apple OS, Carolina, and this computer, OfficeJet Pro 9025 will not work well with Carolina for another month. I suspect that is priority, but we need to keep the pressure on for the tray which I was told was "due to design and space -- to be compact but while the length of the 9025 is shorter, its depth is about the same -- I still see no reason not to have a fix, minimally offering the option of a tray which will handle 8.5 x 11 in paper, preferable extendable to legal size too: 8.5 x 14.

rosemaryrw
Level 2
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Message 18 of 56
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Is there an output tray for regular 11” paper. This is ridiculous. My contracts are falling off the tray!

A_Bientot
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Level 3
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Message 19 of 56
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No Rosemaryrw there isn't, which is why I had originally started this thread.  I know it's very annoying!

ACE9025
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Message 20 of 56
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I  would like to know the answer as well. The tray extender is way too short

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