PAPER SIZE MISMATCH WHEN PRINTING ENVELOPE

[GoBlue2]

Tried all the fixes that one advisor offered to fix the problem.  Printer prints regular paper just fine, but will not print envelopes.  Printing from Word and verified that it was set for #10 which is what was loaded in printer.  While both the printer firmware and Windows 10 were both recently updated, something I read in another feed makes me think this may be a hardware issue.

[8lives]

Did you also set the 6700 paper size to envelope #10?

[GoBlue2]

How do you do that?  I have always just adjusted the paper guides to fit the #10 envelopes and it has printed.  I have gone through the touchpad controls but can find nowhere to set papersize.  Thank you.

[GoBlue2]

Found on the HP computer software, under preferences, where I could change the paper size.  Chose #10 envelope and both portrait and landscape orientation and got the same error message and no print.  The error says it doesn't match the printer "sensor".  Could I have a hardware issue?  If so, who do I contact (I am out of warranty)?  I had a previous 6700 that was rendered useless by a hardware issue.

[8lives]

Can you print any other size of paper like 4x6?

[GoBlue2]

Yes.  Tried 5x7 and it printed.  Set 5x7 in Word and 5x7 in HP software.

[8lives]

What version of Word do you have?

[GoBlue2]

Office 2019

[8lives]

Are the Print Options in Word set correctly?

Click here for more info.

[GoBlue2]

Yes.  #10 and set up to feed in the same manner as always.