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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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GACELITA
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Message 1 of 2
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Flag Post

PLEASE HELP! OOBE reset was done by a computer technician for HP Officejet Pro 8710

‎09-01-2020 08:13 PM - edited ‎09-01-2020 08:38 PM

HP Recommended
Product: HP Officejet Pro 8710

Recently, I took my printer to a "specialist" because it was having issues reading the ink. Long story short, she did an OOBE reset because she assumed that i had kept the setup inks but i did not and now I don't know how to get past the Insert ink cartridges that came with the printer  message that i get every time i turn on the printer so I can finish the setup of my printer. Please help.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-04-2020 07:55 AM

HP Recommended

@GACELITA, Welcome to the HP Support Community!

 

An OOBE reset is performed to bypass the use of setup ink cartridges. Are you sure that OOBE reset was performed on the printer?

Try to perform the reset again to check if that helps.

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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