• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-11-2023 07:58 AM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer
Operating System: Other

Operating system of Mac computer is macOS Sonoma 14.0 which is not an option above - goes to macOS 12.

My printer will not turn on. I keep getting error code: OX83C00002B. Please advise...

Category:
3 REPLIES 3

‎11-11-2023 08:02 AM

HP Recommended

You need the driver for MacOS 14 that was released Oct 31, 2023

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

 

I found it here

https://support.hp.com/us-en/product/details/hp-officejet-4650-all-in-one-printer-series/model/77816...

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎11-11-2023 08:11 AM

HP Recommended

Does it help updating the driver if the printer will not turn on and connect to the wifi network? I did get a new HP power cord and the unit still will not turn on except for occasionally getting the Error Code I referenced above. Please advise...

Was this reply helpful? Yes No

‎11-11-2023 09:07 AM - edited ‎11-11-2023 09:09 AM

HP Recommended
@DMAN250 wrote:

Does it help updating the driver if the printer will not turn on and connect to the wifi network? I did get a new HP power cord and the unit still will not turn on except for occasionally getting the Error Code I referenced above. Please advise...

Sorry, my mistake. I thought you were looking for the Sonoma driver.  Yes, there is a problem with the dropdown list when posting.  I see that win11 is taken care of but Android and MacOS are not fixed.  There is also a firmware update, dated 2020, for your printer but the firmware runs only under windows and it seems to be network related only.

 

All I can find about the error code is the recommendation of unplugging from wall for 60 seconds then trying again as was tried here

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-Code-0X83C0002B-NOS-L...

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.