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‎12-27-2016 11:20 AM

HP Recommended
Product: HP PSC 1310 Printer
Operating System: Microsoft Windows 10 (64-bit)

I have this PSC 1310 for several years - works fine - noticed it was shut off - powered back on - tried printing - get message printer offline - have unplugged and replugged connection at both ends - rebootd computer - nothing - any ideas how to get back online

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2016 02:05 PM

HP Recommended

Sounds like the connection between the printer and the PC has been corrupted and needs to be reinstalled.

 

Download the latest software update for your OS and printer model from HPs support website.  Uninstall your current printer and reinstall with the latest software to refresh the connection.  Confirm any further problems or error messages from the installation wizard from there.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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View solution in original post

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1 REPLY 1

‎12-27-2016 02:05 PM

HP Recommended

Sounds like the connection between the printer and the PC has been corrupted and needs to be reinstalled.

 

Download the latest software update for your OS and printer model from HPs support website.  Uninstall your current printer and reinstall with the latest software to refresh the connection.  Confirm any further problems or error messages from the installation wizard from there.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No
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