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‎09-08-2023 06:22 PM

HP Recommended
Product: HP OfficeJet 8022 All-in-One Printer
Operating System: Microsoft Windows 11

I just had my printer plugged back in after a power outage & restarted my instant ink. I went to print a 2-sided page and it came out completely blank, however my Instant Ink 'plan pages' are now at 2/100. I have seen other forums listing ways to try test pages to fix the issue, but it seems that test pages count towards my plan pages. I am not comfortable paying for these blank pages nor paying to run test pages to fix an error I did not cause that can't be fixed without running one. Please help me with a solution that doesn't cost me money to fix a simple error. I cannot afford that and would rather cancel my Instant Ink forever than pay to run test pages to fix an error that's already stolen 2 pages from me.

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1 person had the same question
1 REPLY 1

‎09-10-2023 02:59 PM

HP Recommended

@esslesmcgee

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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