Paper and quality selection option change always to photo paper

[antonello2]

I'm unable to select different type of paper and quality print.
every time i choose a different paper automatically go back to hp advance photo paper and normal quality.
if for example i change print quality to best on plain paper automatically became Hp advanced photo paper.

Any help please? i'm very frustrated

[DocCottle · Accepted solution]

Hey @antonello2,

Welcome to the HP Support Forums!

I understand that you are having some issues with printing from your Windows 7 PC to your Photosmart 7520 e-All-in-One Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. If the printer is connected to your PC through a USB cable, remove it.
2. Close all programs you have open.
3. Click on Start and open Devices and Printers.
4. Right-click on any icon of your printer listed.
5. Click on Remove Device.
6. Repeat for any other icons of your printer listed.
7. If you removed the USB cable, connect it. If not, click on Add Printer and follow the prompts to add a new queue for your printer.

Please let me know if this allows you to change the paper settings. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.