Paper coming out of printer without printing

[Rakravi7]

Printer looks fine, both catridge is new but when try to print, paper just come out fast one  by one without printing or any attempt to print. 

[Jeet_singh]

@Rakravi7,

Thank you for posting your query on HP Community,

Are you able to print the Print quality diagnostic page or Make a copy from the printer?

Let's try these steps here: 

Print a Print Quality Diagnostic page, and then evaluate the results.

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

Examine the report for defects: Click here

Alternatively, you may try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then this could be a software or driver related issue. 

You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 

If the issue still persists, then the next option would be to uninstall and reinstall the printer drivers. 

In order to provide you with accurate steps, I would need to know the Operating system installed on the PC. Is it Windows or Mac.

Waiting for your response!

Cheers 🙂

[Rakravi7]

Thanks for the reply, but I did everything you suggested already as all those in many forums already. Tried new catridge, check all kinda papers and its options, hard reset, cleaning up the rollers( they all rolling well though). But none of them were successful. I read through all forums regarding this and this problem is not uncommon but none of the forums had any real solution. 

Is there a thing like a sensor that sense paper in the loading tray ? It definitely recognise when I put paper in it because it ask A4 plain or not but when start printing or copying or diagnostic report it just ejects out paper.

If you could come up with any solution please let me know

[Jeet_singh]

As this is a hardware issue, please reach out to the HP Support in your region regarding the available out of warranty or upgrade options available for your HP Printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Rakravi7]

I tried to contact the Service Centre in Thrissur Kerala India, with number and e-mail address published in HP official website but phone numbers seems not updated or does not exist, emails dont have any reply. I already ordered new HP printer but if is there any possibility to repair it I would like to keep both. 

[Jeet_singh · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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