Paper jam error with no paper jam

[Staceypanarelli]

Please help I’m getting paper jam error but there is no paper jam. I’ve tried using power button to power off and 12 hours later the screen still said shutting down but never actually shut down. I unplugged for several hours and when I plugged it back in I got message about improper shut down then the paper jam error returned.

[Dragon-Fur · Accepted solution]

@Staceypanarelli

Solutions, in the order to be completed:

Paper Jam Error

Excerpted:

  note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

The document includes all the places to look to ensure there is not actually a bit of paper somewhere in the printer. 

Step 4 explains how to Reset the printer.

Hopefully, something will help before you get to the very last option.

If nothing helps and if the printer is still under warranty, contact HP Technical Support.

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Reference and Resources for your Printer

Printer Homepage – “Things that are your printer”

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HP OfficeJet Pro 6978 All-in-One Printer

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