Pause between printing multiple pages

[StuartGrant]

Recently our printer has started to pause between printing multiple page documents.

No PC software updates or configuration changes on the printer have occurred, and it's not just when printing from a PC/AirPrint that this happens, as copying documents using the ADF has long pauses between printing multiple pages also, so we can rule out that it is a driver issue with the computers.

All the usual things of switching it off and on again have all  been tried, this has been tried with the computers, network switch (as it uses wifi for connectivity) and the printer itself but the problem is still there.

I have checked the firmware on the printer and it is still the original firmware that came with the printer and there are no updates for new firmware, trying a wired network connection and USB doesn't make a difference either.

It was only purchased 7 months ago and has printed just over 7000 pages so it's not even like it's an old printer and it's a bit frustrating as it takes between 43-48 seconds between each page.

Should we just return the printer or is there a simple solution for such a silly problem?

[DavidSMP]

@StuartGrant,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with slow printing and copying. .Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂 I will be glad to assist you here.

To assist you with accurately I would require more information regarding this:

• Did this happen after a recent power outage or surge?

For now, try these steps:

Let me keep you informed that the issue may be hardware related also.

• Before you begin other troubleshooting steps, please hard reset the printer again by following instructions from this link: https://hp.care/2eXmLFT under the section “Step 1: Reset the printer”
• From this link: https://hp.care/2CXjuxd (HP Printers - Resolving Copy Problems) follow all the instructions under the section “Slow copy speed”
   
• Now check for issue resolution. If it continues, then perform a factory reset on the printing directions from the user guide link: https://hp.care/2ttitfl  with steps on how to do it listed on page 140.

Now check if it gets fixed. If the issue persists, then please contact HP phone support and to get the printer replaced as it could be faulty. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[StuartGrant]

Hi David,

Thanks for the additional troubleshooting steps.

I can confirm we've not had any power outages and the printer is connected to a surge protected outlet.

Unfortunately after having tried the hard reset and then the factory reset, I've still had no luck with the printing issues as before. I have even tried printing and copying blank pages to see if that would increase the speed when starting printing and between pages but there's still a long delay. It just seems as though it's doing a warm up before and during printing, as it makes the same noises as when it's first switched on.

Additionally, I have tried printing an alignment page to see if that would help any as I started running out of ideas, but it still took its time to start printing and then made no difference.

I guess the next step would just be to get in touch with HP Technical Support

[DavidSMP · Accepted solution]

@StuartGrant,

I am glad to hear from you and your time and efforts are greatly appreciated. You've done exceptionally well here by displaying great commitment, commendable troubleshooting expertise coupled with an immense resolve to fix the issue. Kudos to you for that. 🙂 I have reviewed the post comprehensively.

So this boils down to a hardware issue and there is more to it than meets the eye. We figured that out as a team. Please contact HP phone support to get the printer replaced by following the steps from my previous post.

You are a valued HP customer and it has been an absolute privilege to share this platform with you. Trust me I've done all I can to assist you by keeping your best interest in mind. Keep me posted.

If this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big. 🙂

Cheers!

[DavidSMP]

@StuartGrant,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, and have a splendid year ahead. 🙂

[sassejan]

I have same problem but printer is a couple years old and no new software available. Also is it not possible to print a poster several pages with this printer envy all in one 5530

[TEJ1602]

@sassejan, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Does the copy work fine, or is it slow too?
• How is the printer connected to your computer?
• What is the Operating system installed on your computer?

Keep me posted.

Cheers 🙂

[techri]

this is your answer?  buy a new printer. are you serious? 

David