Photosmart 6515 does not print black ink after replacing cartridge

[clay1]

any solutions for printer out of warranty?

[--TC--]

Ciara,

would it be possible to share the solution that was given to Photokool?

as I have the same issue and have tried all of the suggested procedures except manually cleaning the printer heads.

Thanks

[Bob_Headrick]

The video in the post here may help resolve black not printing on your Photosmart 6515 printer.  

[Photokool]

Ciara,

There was no solution - except to put the printer in the trash can! They offered me a "gift card," which had to be used on their web site, so I bought ink.

I was tried ONE more time to buy another Photosmart printer. The one I bought last DID have a removeable print head, and I bought it from Costco. Within SIX months, the printer failed again with a clogged print head. I don't print enough to keep an ink jet going. So instead of trying to clean the print head, I took it back to Costco. Costco refunded my money -- no problem. And the $100 in free ink -- I never got to use it since my printer failed while still in the "intro" ink. I could not return the ink, so I ended up donating it. I did NOT buy another HP printer. In fact, I went for almost a year before I decided to buy a laser with black ink only. This one is still doing fine. I go to Fed Ex, Office Max or Costco if I need something printed in color.

If you keep complaining, you "might" get  escalated up to get something from them. But it isn't enough to replace the printer with a new one from the web site.

The whole process was one of the most frustrating things I've ever experienced. Printer ink is pretty much "liquid gold," for the price you pay for it, but you never get the pages they say you will. And in a short amout of time, the ink will cause the print head to gunk up. I don't think HP printers are the only ones having this issue, either.

So no more ink jets for me!

[Philon]

Dear Forum

I just replaced the cardridges in my HP6510 printer and guess waht happened... half a page down in a printout did the black color stop printing (it took about 6 lines from full black to no black).  It is very surprising (and may I add... quire unrealistic) that it happened so suddenly. The printer is about 3 years old, but nut much used (its my 3rd cardridge replacement only).

I have kept the page as proof and documentation in case HP want to use it for trouble shooting.

Looking after a solution to the problem did I find this Forum.  Its not for me to say if the problem is bad ink, bad design in general or maybe even a sort of scheduled breakdown, but I have lost any faith in HP printer products after reading the feedbacks. I have had many years of very good experience with HP products (which then turned to Agilent/Keysight) and also with by present labtops.

I bought a set of replacement cardridges (all colors), waste of money...

[kittyk_1010]

I am having the exact same issue. It started with a paper jam that I resolved. Now the black ink won't print. I put in a brand new cartridge. I have the clean option for three cycles, four times and ran out of color ink.have had to replace cartridges again ($35 out the door). Everything else prints except black. I used a moist q-tip per some of the community posts had suggested as well. I use a Windows 7 pc, MacBook Pro with Yosemite, two iOS devices with iOS 9.3.1. I am out of warranty and I am in Los Angeles, CA.

[Photokool]

I wish I could give you better hope for your printer. If your printer has a removable print head, you may be able to take it out and clean it. The print heads are likely clogged. It is a downfall of inkjet printers, HP in particular. If you don't print all the time, the ink gets clogged. Every time you start up the printer, the machine is designed to try to shoot ink through those print heads to self clean, wasting that unbelievably expensive ink. If you run a "clean" cycle a few times, you can completely drain your "new" cartridge.

I found that with each cartridge I put in, I was getting fewer and fewer pages per cartridge. HP has made it so difficult to use off-brand cartridges that I was ONLY using HP, but it made no difference.

So when this 6515 printer failed, HP offered me a gift card, so I did buy another HP printer that used the same cartridges that I had. I didn't buy another printer from their site because the printers listed were not "sale" prices. I used the gift card to buy more ink, and I bought a new HP printer from Costco.

Within six months, that NEW printer failed AGAIN with the black ink. I took the printer back to Costco, and I got a refund. Costco promises customer satisfaction, and will even return printers that are over a year old if bought from them.

After a few months, I bought a black ink only laser printer so I could print forms from school, etc. If I need to print photos, I go to Costco or a drug store. I'm still using my initial black laser cartridge, and even with infrequent printing, I've had no problems.

And that HP ink I bought with the gift card? I never got to use it because my replacement printer failed before I even replaced the initial cartridges. So I ended up donating that ink to Goodwill.

Epson has recently come out with a "cartridge-less" color ink jet printer that is supposed to come with a two-year supply of ink. Costco has it, but the price is still pretty high. I think that is where the future needs to go. Companies are reluctant to go that path because the ink cartridges have had such a huge profit margin for them. Printer ink is the most costly liquid on the planet!

[kittyk_1010]

Thank you. I guess HP has to make money somehow. But this is exactly why they are no longer #1. 

[Louis22]

Sigh...I am out of warranty and now see that many people have this same problem and there appears to be no solution.  I have completed ALL of the troubleshooting steps on the  Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages pages and others I have found and my black ink is still barely visible on the page.  I can see it has printed but just barely.

Is there anything else I can do besides buy a new printer?  It figures I just shelled out a lot to stock up on HP cartridges.  I am in the US/Oakland, CA

Thanks,

Louis

[kittyk_1010]

Sorry you had to go through the same thing I did. I ultimately had to get a new one.