Photosmart C4480 not printing in black nor colour

[kmlondon]

The printer is not printing in black nor colour, even though it states that there is ink in both cartridges and it is not displaying any error messages. I have run through the diagnostics including cleaning the printheads, calibrating colour, calibrating print quality, and running the test page, however they all come up blank (nothing prints out). Please can you shed some light on this issue as I am pulling my hair out with frustration! 😞  Many thanks!

[Jeet_singh]

HI @kmlondon,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues printing both in black and color on your HP Photosmart printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to clean the ink cartridges contact as well as rollers?

How is the printer connected? USB/Wirelss

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

For more assistance, please follow all the steps suggested in the support document for - Fixing Print Quality Problems for the HP Photosmart C4600 and C4700 All-in-One Printer Series

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.