Preferences for printing quality not saving

[neatoman]

I have an officejet 6100.   I used to be able to set my default print quality to "draft" through the device manager.  The setting remained and was always the default no matter what app I was printing from.  Now the default settings can't be saved.

I have reinstalled the driver.  I have tried changing the preferences from every single possible avenue and they NEVER remain.   I can't even get the preferences to stay once I close the dialogue box.  I immediately reopen it and nothing sticks.

Don't give us the usual "reinstall driver...  mmmm durrr".    It doesn't work.  In fact, the release date for the latest driver is 2015, so nothing new there.   Give us an actual solution.

Just be honest and tell us "sucks to be you, you'll have to buy a new printer if you want it to work properly"  if you don't want to provide us with a real solution.

[MKazi · Accepted solution]

@neatoman

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help. 

I understand that you're unable to save the print settings to print from your HP Officejet 6100 ePrinter. You've done a remarkable job performing the steps. I appreciate the steps you have performed and have certainly done a good job.

I did some research on this case and suggest you to perform the steps mentioned under "Saving preferred print settings as a new shortcut or as defaults for all print jobs" from this HP document.

If the issue persists then let us uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the drivers from this link: www.123.hp.com

I sincerely hope this fixes the issue. Please let me know how it goes. Cheers! 🙂