Print Failure shows on my 8600 plus unit once I put a new black ink cartridge in

[Dan66Chevelle]

Never a problem till now. Black ink, not HP but have used it for years without issue.  Once I changed it this time it says to turn off, unplug, and try again.  All I get is the Print Failure screen over and over.  Help!

[Nal_NR]

Hi @Dan66Chevelle,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the printer failure. 

In general, this error is caused when the SHAID sensor detects air in the ink supply unit. SHAID might not be working correctly, or another issue could be occurring such as the priming system not working correctly, ink supply is empty, froth in supply, or stranded ink due to the printer not being level.

Use the following steps to resolve the error.

1. Turn the printer off and then back on.
2. If the error message persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer. Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, level the printer.
3. When the printer is level, continue to the next step.
4. Open the Embedded Web Server (EWS) by entering the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies.
5. If the error persists, or if the EWS cannot be opened, replace all of the supplies with new ink cartridges.
6. If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance

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