Print Quality with OfficeJet 4650

[BillConroy]

I have a OfficeJet in my vacation home.  It has very low usage, I have just replaced the ink cartridges after the print quality became very poor.  I put it through the clean print head process both inital and secondary.  The print quality was still very poor.  I then replaced the cartridge againthinking I may have gotten a bad print cartridge and the quality is still very poor after the clean printhead process again.  Are there any other steps I can take short of sending the device to HP for service?

The device is most likely out of warranty due to length of time owned, but it has extremely low usage, like less than one ream of paper since I purchased it.

[The_Fossette]

Hi @BillConroy,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the print quality.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2sgORic

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[BillConroy]

I perform the first and second level cleaning multiple times.  I also downloaded and installed the latest firmware.  Looking at the print quality page I observed the cyan ink was not printing.  The ink levels for the cartridge all showed full.  I decided to replace the ink cartridge.  The has allowed all the colors to print.  There are still smears but at least the printer is printing again.  

I also tried the tool to "Clean Page smears".  There are still 5 areas of the page where the print quality is poor.  The printer is at least printing at a draft quality.  It would be pretty unacceptable for any business work.

Any suggestions?

[The_Fossette]

Hi @BillConroy,

I recommend you to follow all the steps in the below article and check.

http://hp.care/2sgORic

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!