Print Queue issue is not fixed

[JotaEfe]

To whom it my concern,

after running Diagnose & Fix, the result is "Print Queue issue is not fixed". (HP Laserjet MFP M140we with "!" symbol flashing in the front panel).

[A_Gayathri · Accepted solution]

Hi @JotaEfe,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an error "Print Queue issue is not fixed" and the "!" symbol flashing in the front panel

Here are some steps you can try to resolve the print queue issue with your HP LaserJet MFP M140w:

1. Restart Printer and Computer

• Turn off the printer and unplug it for about 30 seconds. Plug it back in and turn it on.
• Restart your computer to refresh the system.

2. Check Printer Status

• Make sure there are no paper jams or error messages on the printer's display.
• Ensure the ink/toner cartridges are properly installed and not empty.

3. Clear Print Queue

1. Open the print queue:
   • Press Windows + S and type "Printers & Scanners."
   • Click on your HP LaserJet MFP M140w, then click on "Open queue."
2. Cancel any stuck print jobs:
   • Right-click on any jobs and select "Cancel."
   • If you can't cancel the jobs, you may need to restart the Print Spooler service.

4. Restart Print Spooler Service

1. Press Windows + R to open the Run dialog.
2. Type services.msc and press Enter.
3. Scroll down and find Print Spooler.
4. Right-click on Print Spooler and select Restart.

5. Update Printer Drivers

1. Go to the HP Support website and download the latest drivers for your printer.
2. Install the drivers and follow the on-screen instructions.

6. Reinstall Printer

1. Remove the printer:
   • Go to Printers & Scanners in Windows settings.
   • Click on your printer and select Remove device.
2. Reinstall the printer:
   • Click on Add a printer or scanner and follow the instructions to reinstall the printer.

7. Check Printer Connectivity

• Ensure that the printer is properly connected to your network (if using Wi-Fi) or via USB.
• Verify that the printer's Wi-Fi connection is stable and not dropping.

8. Perform a Printer Reset

• Consult the printer's manual or HP support site for instructions on how to perform a factory reset on your model. 

Refer to this document: HP LaserJet MFP M140w Printer User manual 

HP LaserJet MFP M139-M142 printers - Er/04, 05, or 06 error (Paper jam)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[JotaEfe]

Thanks for your help...Have a nice day.

[A_Gayathri]

HI @JotaEfe,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support