Print Queue keeps jamming

[grahamm7]

I have had problems with this printer since Aug 2018.  It was fine before that but I suspect that one of the updates have caused the problem.  I even raised a ticket with HP Support - Case No: [edited].  Have re-raised this with the Forum and thought it was being re-directed to HP Technical Support.  Last year I un-installed this printer driver/software at least 6 times!     The problem is not a major or show stopping problem.  Every so often I can't print to the printer.  So I use the HP Scan Print doctor software.  What it says every time is that there are jobs stuck in the print queue.  It then clears these and it is fine.  But then sometime later it happens again.  This is happening continously at random intervals.  It seems to me that somewhere in the software driver and its interaction with Windows 10 64 bit latest upgrades there is an occaisonal problem.  I have the feeling HP may say it is not their problem and it is Microsofts.  I can guess what Microsoft will say.  I would be happy to work and supply what ever information is required of a diagnostic nature.  I like the printer.  I also like HP and its products.  But this is just annoying and I don't seem to be moving forward with this problem.

[kevin-t]

@grahamm7

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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