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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Print issue with Acrobat Pro DC

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10-29-2018 10:31 AM
I amrunning an iMac with 32GB. After a long time with no priting issues I suddenly cannot print PDFs in Acrobat. The same PDFs print fine in Preview; Word documents also print.
The message I get in the print dialog is: Can't open "/private/var/spool/cups/tmp/003715be0b664"
Help or guidance appreciated.
Solved! Go to Solution.
Accepted Solutions
10-30-2018 12:14 PM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
Updating Mac OS and Adobe Acrobat may resolve the issue, let's try these steps:
1.) Use the steps available here to update Mac OS.
2.) Launch Adobe Acrobat, choose Help > Check for Updates.
Once you update Mac OS and Adobe Acrobat, try to print a PDF using Adobe Acrobat.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
10-30-2018 12:14 PM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
Updating Mac OS and Adobe Acrobat may resolve the issue, let's try these steps:
1.) Use the steps available here to update Mac OS.
2.) Launch Adobe Acrobat, choose Help > Check for Updates.
Once you update Mac OS and Adobe Acrobat, try to print a PDF using Adobe Acrobat.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee