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‎05-28-2018 01:50 PM

HP Recommended
Product: hp 3630

My printer is not printing red, it prints yellow instead

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6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-28-2018 10:05 PM

HP Recommended

The troubleshooting steps in the document here may help resolve magenta not printing on your Deskjet 3630 printer.

 

Most likely the tri-color cartridge is not printing magenta. (Red = Magenta + Yellow. If Red prints as Yellow it means Magenta is not printing.)  If the cartridge is not running out of ink it may be you have a defective cartridge.   

 

HP cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select:

 

Dispute reason  


  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.  (You can confirm the cartridge is the issue be gently blotting the printhead on a damp tissue.  A good cartridge will have a strong blot of cyan, magenta and yellow.  Your cartridge likely only shows cyan and yellow.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎05-28-2018 10:05 PM

HP Recommended

The troubleshooting steps in the document here may help resolve magenta not printing on your Deskjet 3630 printer.

 

Most likely the tri-color cartridge is not printing magenta. (Red = Magenta + Yellow. If Red prints as Yellow it means Magenta is not printing.)  If the cartridge is not running out of ink it may be you have a defective cartridge.   

 

HP cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select:

 

Dispute reason  


  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.  (You can confirm the cartridge is the issue be gently blotting the printhead on a damp tissue.  A good cartridge will have a strong blot of cyan, magenta and yellow.  Your cartridge likely only shows cyan and yellow.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Tags (1)
Was this reply helpful? Yes No

‎05-31-2018 06:28 AM

HP Recommended

This response explained the issue and gave me the steps to correct.  I have followed the directions and sent a "dispute" to HP and am awaiting their response.  Majenta was not printing on test page.  Thanks for taking the time to respond to my issue.

Was this reply helpful? Yes No
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