Printer 5520 in error state

[Kay81]

My printer stopped as it was out of paper then we had several power cuts so the printer did not shut down properly.  Now it says Printer is in error state.  I tried to cancel the print queue and it cancelled all other items in queue but the item that was mid printing status says Deleting but nothing is happening.  I have turned everything off and restarted but that has not helped.  It is connected to the pc with a cable.  I hope you can help me?

Kay

[Mans]

@Kay81 

Hello,

In order to palliate this incident, please try the following solution:

1. Disconnect the USB cable from the computer's USB port.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type control printers, then press Enter. The Devices and Printers window opens.
4. Right-click HP Photomsart 5520 series, then Remove device and Yes.
5. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
6. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
7. Select HP Photomsart 5520 series, then click Remove..., and then select Remove driver and driver package.
8. Click OK, then Yes, and then Delete.
9. Restart the computer.
10. Launch the printer software installed on the desktop and click Connect a new printer.
11. Select Manual Setup, then Next, and select USB, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

In case of need, do not hesitate to contact us.

Best regards,

[Kay81]

Thank you for your help.  i followed the instructions to step 8 but it says I can not delete.  

The following driver(s) can not be deleted:

Driver HP Photosmart 5520 series (x64) is in use. It is used on:
HPA6F587 (HP Photosmart 5520 series)
HP Photosmart 5520 series

[Mans · Accepted solution]

@Kay81 

Thanks for your return,

Please delete the following two printers in Devices and Printers:

• HPA6F587 (HP Photosmart 5520 series)
• HP Photosmart 5520 series

Then, please follow steps 6 to 13.

Do not hesitate to contact us in case of need.

Best regards,

[Kay81]

Hi.  Thank you so much!  I have got it up and running again.  I really appreciate your help.

Kay

[Mans]

Hi, @Kay81 

Congratulations!

If my previous answer was favorable to you, thanks to close the subject by clicking on 'Accept as solution' at the bottom of the previous message.

I welcome you to the English HP community support.

Do not hesitate to contact us in case of need.

Best regards,