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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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iKu777
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Solved!

Printer 9010 won't go/stay in sleep mode

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HP 9010
Microsoft Windows 10 (64-bit)

As by default, my printer currently has the setting to go to sleep after 5 minutes.

After 5 minutes, the screen goes black for 5 seconds or so and gets up again.

I currently have the latest firmware and the printer is connected wirelessly to my router.

I had this issue in the past and created a ticket ([Personal Information Removed]), but can't remember the solution which was proposed (and worked at that time).

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TEJ1602
HP Support Agent
HP Support Agent
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@iKu777, Welcome HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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iKu777
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Maybe some additional details, here is what I tried so far:

-Confirmed sleep mode is set to 5m.

-Confirmed latest firmware is installed

-Performed a cold reset

-Printer is not plugged into a powerbar

-Performed a poweroff for 60 secs

-Made sure I manually set the IP and DNS

 

So far nothing worked. The printer screen shuts of after 5mins, for 5-10 seconds, and then turns on again.

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,592
Message 3 of 5
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@iKu777, Welcome HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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iKu777
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Hi, thanks for the reply.

 

I called the service support and we did perform a bunch of tries and the last one was indeed this 'semi-full reset'. Unfortunately it didn't work and the service support organized for a new unit for me given it's still under warranty. 

 

That being said, I still flag your answer as a solution, given it could be helpful for others.

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TEJ1602
HP Support Agent
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@iKu777

 

Thanks! 🙂

TEJ1602
I am an HP Employee

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