Printer Color problems

[bobzowt]

Using an HP Deskjet 1512 printer.  Standard drivers etc.  Connected to a PC, running Windows 10, 64 bit operating system.

The printer will NOT print RED colors.  I have changed ink cartridges to no avail.  I have updated drivers, restarted PC, unplugged and re-plugged printer to no avail.

The printer will print shades of blue, purple, yellow, greys and black.

Can someone please help me?

Thank you.

[Personal Information Removed]

[Kumar0307]

@bobzowt, Welcome to the HP Support Community!

Try making a standalone color copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Check the estimated ink levels, replace any low or empty ink cartridges.

Clean the ink cartridges

Perform steps 12 and 11 from this document

Print a Print Quality Diagnostic page

Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bobzowt]

Kumar0307 :

     Your instructions were to "Make a standalone copy."  I don't know what a "Standalone" copy means.  Over the last couple of months or so, I have made MANY copies of various types, trying to get the printer to print RED .  Nothing so far has worked.

     No offense intended, but so far your efforts have NOT helped.     (Boo, Hoo)    I'm willing to try most anything you suggest, as long as I understand what it is you request.  Please try again, 

Thank you.

Bob Youker

bobzowt@aol.com

[Kumar0307]

@bobzowt

Thank you for the response. A standalone copy is to place an original document on the scanner glass and pressing the color copy button on the printer to check if it makes a copy in color.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!