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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer Error code 0x6100004a

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11-11-2018
07:31 PM
- last edited on
11-11-2018
08:11 PM
by
Cheron-Z
Hi there,
The printer office jet 6962 shows the error code as mentioned but the ink tray doesn't move to the centre so I can take out the cartridges to do a hard reset. What else can I do to reset.
Thanks
11-12-2018 12:31 AM
Hi,
Thanks for using the HP Support Community.
This error requires servicing, please conact HP for support if the printer is still under warranty:
https://support.hp.com/us-en/checkwarranty
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope that helps!
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