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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-11-2018 07:31 PM - last edited on ‎11-11-2018 08:11 PM by Retired

HP Recommended

Hi there,

The printer office jet 6962 shows the error code as mentioned but the ink tray doesn't move to the centre so I can take out the cartridges to do a hard reset. What else can I do to reset.

 Thanks 

2 people had the same question
1 REPLY 1

‎11-12-2018 12:31 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This error requires servicing, please conact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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