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‎07-30-2025 11:05 AM

HP Recommended

HELP!!  I have an HP OfficeJet Pro 9015e, which worked fine until I had internet issues and had to get a new router.  Installed the new router and things worked fine until yesterday, when I go to print and I get an error message that 1) the printer is not connected to the internet, which it was and is, and 2) then I get an error message that there is a problem with the print cartridges or my payment method on HP Smart, which I have never used.  The AI crap for trouble shooting was useless and I can't print anything until I get the 'payment issues' resolved or the 'internet connection' fixed.

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1 REPLY 1

‎07-31-2025 01:40 PM

HP Recommended

Hi @Geezer1228,

Welcome to the HP support community.

Thank you for sharing your concern, and I am very sorry to hear about the issue you are facing, I will surely try to find and get all the help in trying to solve the issue, Please share the details in private.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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