Printer Failure 0x61000072

[RajAnchan]

I got the message "Printer failure 0x61000072, There is a problem with Printer or ink system. Try turn off and turn on the printer if problem exists contact HP"

I tried to turn off and turn on multiple times without any luck.

Could you please help to get this fixed.

[zoey7886 · Accepted solution]

@RajAnchan, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!   

We're thrilled to have the opportunity to assist you and provide a solution.    

Try these steps:   

Check for obstructions in the carriage path  

Clear obstructions from the carriage area inside the printer.  

With the printer on, disconnect the power cord from the rear of the printer.  

Open the door to access the carriage inside of the printer.  

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.  

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps. 

Close the carriage access door.  

Reconnect the power cord to the rear of the printer, and then turn the printer on.  

Hope this helps!  

Take care, and have an amazing day!    

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!    

Regards,   

[RajAnchan]

Hi ZOEY7886

Thank you for providing the steps.

I am pleased to inform you that the printer is now functioning properly after following the shutdown process. Your suggestion was extremely helpful.

Regards, 

Raj Anchan

[zoey7886]

@RajAnchan, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

[MGM95]

I tried these steps and I am still getting the failure message on my HP Officejet 6600. Next Steps?

[zoey7886]

@MGM95, thank you for getting back to me! I appreciate your patience. Please try this step to resolve the issue:

Reset the printer  

Reset the printer to recover from printer failures.  

With the printer turned on, disconnect the power cord from the printer.  

Unplug the power cord from the power source.  

Wait 60 seconds.  

Reconnect the power cord to a wall outlet and to the printer.  

note: HP recommends plugging the printer directly into a wall outlet.  

Hope this helps!  

Take care, and have an amazing day!    

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!    

Regards,