Printer Failure Message

[Bposse]

HP8620 Printer Failure Message

I have the following message on my screen "Printer Failure.  There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP support."

I recently replaced the Cyan cartridge with a HP cartridge and got this message shortly after doing so.  I have tried powering on and off several times.  Would appreciate any guidance on whether this can be resolved or if I need to purchase a new printer.

[sandytechy20]

@Bposse

Welcome to the HP support community.

I understand that you are getting a printer failure error, I am glad to assist you.

Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• 
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• 
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.