Printer Failure after replacing with new printhead HP 8620

[SqueegySon]

I received a printhead error and ordered a new one on Amazon.  It installed easily.  I replaced the cartridges with new ones and it verified they were HP cartridges.  Then I received a Printer Failure error.  I have tried to restart and unplug and unclog any paper and still I get a printer error.

[Nal_NR]

Hi @SqueegySon,

Welcome to the HP Support Community. 

I'd like to help!

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
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[SqueegySon]

Thanks for the reply. Unfortunately none of these steps worked. I returned the replacement printer head and bought a new HP OfficeJet 9000 series. I’m disappointed that the printer error couldn’t come with a more specific diagnostic code.  Out of warranty service is not really a cost effective option.  

[Nal_NR]

Hi @SqueegySon 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

Feel free to ask your queries in future

It was a pleasure assisting you. You have a good day ahead.