Printer Failure. install new ink cartridges (4). Tried resetting several times HP8625

[LGunk]

I had to install "new ink cartridges"., and I am getting an error message "PRINTER FAILURE".  I have done this several times:  Unplug; wait; plug in; power on.  I have pulled all the cartridges out, and back into the printer.

[Raj_05]

Hi @LGunk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Printer Failure" error on your HP Officejet Pro 8625 e-All-in-One Printer after installing new ink cartridges could be related to various issues like printhead problems, cartridge compatibility, or internal hardware issues. Here’s a troubleshooting guide you can follow.

Check the Ink Cartridges

• Ensure correct installation: Confirm that all the cartridges are seated properly in their respective slots and that the protective tape (if any) on the new cartridges has been removed.
• Verify cartridge compatibility: Double-check that the cartridges are compatible with the HP Officejet Pro 8625 (e.g., HP 950 or HP 951 cartridges).

Inspect the Printhead

• Sometimes, a faulty or clogged printhead can trigger a "Printer Failure" error.
• Printhead Cleaning:
  • Power off the printer and unplug it.
  • Open the ink cartridge access door, and remove the cartridges.
  • Carefully clean the printhead using a soft, lint-free cloth moistened with distilled water.
  • Let the printhead dry, reinstall the cartridges, and power on the printer.

If the error persists, the printhead might need replacement.

Perform a Hard Reset

• Unplug the printer while it's powered on.
• Wait for 60 seconds.
• Press and hold the power button for 15 seconds (while unplugged) to drain any residual power.
• Plug the printer back in, power it on, and check if the error is cleared.

Update Firmware

• Ensure your printer’s firmware is up to date. Sometimes, an outdated firmware version can cause operational errors.
• You can check and update the firmware through HP’s website by downloading the latest firmware version for the HP Officejet Pro 8625.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support