Printer Initiating Printing by Itself

[WilliamJK1]

My HP LaserJet Pro MFP M225dw just starts printing by itself and continues until the paper tray is emptied.  it is printing about 4 cryptic lines on each page.  This just started and occurred overnight.  I have just updated the drivers but that did not solve the issue.

[zoey7886 · Accepted solution]

@WilliamJK1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printer Initiating Printing by Itself! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears that your HP LaserJet Pro MFP M225dw printer is experiencing an unexpected behavior where it prints cryptic lines continuously until the paper tray is emptied. Here are some troubleshooting steps you can follow to resolve this issue:

1. Check for Stuck Print Jobs

• Open the print queue on your computer.
• Cancel any stuck print jobs to prevent them from reprinting.
• Restart your computer to clear any pending print jobs.

2. Reset the Printer

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds.
• Plug in the power cord and turn the printer back on.

3. Firmware Update

Ensure that your printer's firmware is up to date. Follow these steps:

• Go to the HP support website: HP Support.
• Enter your printer model and download the latest firmware update available.
• Follow the instructions to update the firmware on your printer.

4. Check Connections

Ensure all connections (USB or network) between the printer and the computer are secure and functioning properly.

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[WilliamJK1]

Hi Zoey.

Thank you for the guidance.  I ran through the entire process as you described and successfully resolved the printing issue.

I encountered this same issue a couple of years ago and resolved it but did not document how it was resolved.  I have archived your instructions for future reference should this issue occur once again.

Your prompt support is sincerely appreciated.

Bill

[zoey7886]

@WilliamJK1, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,