Printer Jam

[BobGrenier]

Status: Printer is jammed.

This is not a paper jam. The cartridge carriage is stuck on the left when I open the top

[Kumar0307]

@BobGrenier, Welcome to the HP Support Community!

Check for any foreign objects inside the printer and remove the same. 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Perform the steps mentioned in this document to clear the jam inside the printer if any.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BobGrenier]

Thanks for the reply.

I tried the method proposed.  It did not solve the problem.

If I push the button  next to the power button, I hear the carriage move back and forth. When I open the cover,  the carriage is stuck left.

Bob

[Kumar0307]

@BobGrenier

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!