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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-21-2023 12:41 PM - last edited on ‎09-24-2023 04:27 PM by Retired

HP Recommended

I sent two pages to the printer. It kept on churning out pieces/ lines of the text on individual sheets (about 20 pages) wasting both my paper and my allocation of pages. After I cancelled the job, it continued to print. Can I speak to someone at HP to get the faulty pages removed from my allocation. This has happened before, a few months ago and is proving costly. Any help in troubleshooting?

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2 people had the same question
3 REPLIES 3

‎09-25-2023 01:42 AM

HP Recommended

Hi @SDM5691,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like a hardware issue. May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Or you may contact HP internal support via remote assistance. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



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‎09-27-2023 05:15 AM

HP Recommended

Thank you. My product is HP Envy 5010.

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‎09-27-2023 05:17 AM

HP Recommended

Refer to this document for steps to find the product details. This link did not open anything but brought up an error page.

Fiona_H_0-1695813417953.png

 

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