Printer Offline

[Impresora5]

Printer Offline

[A_Gayathri · Accepted solution]

Hi @Impresora5 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP LaserJet Pro M203dw Printer shows as "offline" on macOS 10.14 Mojave, here are some steps to bring it back online:
 

1. Check Printer Status

• Make sure the printer is powered on and connected to the same network as your Mac (via Wi-Fi or Ethernet).
• If the printer is connected via USB, ensure the cable is secure.

2. Restart Printer and Mac

• Turn off the printer, unplug it for 60 seconds, and then plug it back in.
• Restart your Mac.

3. Check Printer Queue

• Go to System Preferences > Printers & Scanners.
• Select your printer and click Open Print Queue.
• If any jobs are stuck, cancel them.

4. Delete and Re-add Printer

• In System Preferences > Printers & Scanners, highlight your printer and click the “-” button to remove it.
• Click the “+” button to re-add the printer. Select it from the list (ensure it's not showing as "offline").

5. Update Printer Driver

• Visit the HP Support website and download the latest driver for macOS 10.14 Mojave.
• Install the driver and ensure your printer is using the correct driver.

6. Reset Print System

• If the above steps don't work, you can try resetting the print system:
  • Go to System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the printer list and select Reset printing system.
  • After resetting, re-add your printer.

7. Check Network Connection (for Wireless)

• Print a Network Configuration Page from the printer's control panel to confirm it is connected to the correct network.
• Ensure that your Mac is on the same Wi-Fi network.

Refer to this document: HP LaserJet Pro M203dw Printer User manual

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Impresora5]

Thanks Gaya 1239---The instructions were clear and effective: i followed them and my printer is back on line. 

[A_Gayathri]

HI @Impresora5,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support

[Impresora5]

Gaya1239 is great