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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Printer - Printing half pages, losing connection, errors all the time

HP Recommended
OfficeJet 3830 All in one
Microsoft Windows 10 (32-bit)

I have been unsuccessful contacting a live agent or getting any resolutions to open tickets. 
The printer has had nothing but issues since we got it. It's constancy disconnecting from the internet, it interferes with our tv internet, I have to Re - set-up every time I turn it off and back on, and now after weeks of troubleshooting, it wont print a full photo or design if I choose 'Best' quality. If I don't change the settings to have a better print, it is AWFUL quality. Grainy, streaky, discolored. I have to clear the spool documents multiple times a day and that only fixes it half the time. The prints always begin with a half printed page, a stop in printing, and then a sudden error state. That's under just any regular print command. If I'm trying to print from my design programs, forget it. It wont work. 
Every. Single. Time. I have wasted so much expensive specialty paper. I've done hours of troubleshooting.   I'm not paying for a tech to look at it, its absolutely insane that I have to pay for that, it's not MY FAULT that the printer or thesoftware has an issue.  
Customer service here has been less than helpful. 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Meirams, Welcome to the HP Support Community!

 

To resolve the connectivity issues, let us assign a static IP address to the printer

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Try printing the pictures from a different app and check if the issue persists.

Kindly refer to this document to know how to print photos.

 

For more info on resolving print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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